Manager – Executive Assistant Team

Designation: C1 – Manager
Location: Bengaluru, India
Employment Type: Full-Time
Reports To: Director
Experience: 12+ Years

Job Overview

We are seeking an experienced Manager – Executive Assistant Team to lead executive support operations and deliver high-quality administrative, operational, and stakeholder support to senior professionals and business leaders.

The role combines people leadership, service delivery governance, process improvement, and direct Executive Assistant support to two to three senior professionals. The successful candidate will oversee team performance, standardize processes, strengthen service quality, and ensure seamless coordination of executive calendars, meetings, travel, expenses, and business priorities.

The ideal candidate will bring strong leadership skills, executive presence, sound judgment, confidentiality, and the ability to manage competing priorities in a fast-paced, global business environment.

Key Responsibilities

1. Executive Support & Stakeholder Partnership

• Provide proactive Executive Assistant support to two to three assigned senior professionals.
• Manage complex calendars across multiple time zones, including scheduling meetings and resolving calendar conflicts.
• Coordinate domestic and international travel, accommodation, itineraries, and related logistics.
• Handle expense administration, briefing materials, presentations, meeting preparation, and follow-up tracking.
• Manage confidential, sensitive, and time-critical business matters with discretion.
• Anticipate leadership requirements, protect executive time, and prioritize competing commitments.
• Maintain professional communication and effective working relationships with internal and external stakeholders.

2. People Leadership & Team Development

• Lead, coach, and develop the Executive Assistant team to maintain high standards of professionalism, accountability, and service excellence.
• Guide Team Managers, Lead Analysts, Senior Analysts, Analysts, and Management Trainees through feedback, goal setting, performance reviews, and development planning.
• Support onboarding, cross-training, capability-building initiatives, and succession planning.
• Monitor workload allocation, attendance, leave planning, coverage arrangements, and team engagement.
• Build a collaborative, inclusive, and performance-oriented team culture.
• Address performance concerns and provide ongoing guidance to strengthen individual and team effectiveness.

3. Service Delivery & Operational Governance

• Manage day-to-day service delivery across the Executive Assistant function.
• Establish and maintain service standards, workflows, escalation procedures, reporting routines, and quality controls.
• Develop and maintain Standard Operating Procedures (SOPs), knowledge repositories, quality checklists, and operational documentation.
• Implement capacity plans, operational dashboards, Service Level Agreement (SLA) monitoring, and risk controls.
• Oversee calendar management, meeting coordination, travel arrangements, expense support, vendor coordination, reporting, and administrative query management.
• Ensure consistent service quality, timely issue resolution, and compliance with organizational policies.

4. Process Improvement, Reporting & Transformation

• Analyze service metrics, operational data, stakeholder feedback, and team inputs to identify trends and improvement opportunities.
• Drive process standardization, automation, simplification, and continuous improvement initiatives.
• Improve workload distribution, operational efficiency, service scalability, and stakeholder experience.
• Prepare and present performance dashboards, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), issue logs, action trackers, and leadership summaries.
• Provide clear, accurate, and actionable performance updates to leadership.
• Support transformation initiatives that improve governance, productivity, and service delivery outcomes.

5. Stakeholder Management & Escalation Resolution

• Build trusted relationships with senior professionals, business leaders, cross-functional teams, vendors, and internal stakeholders.
• Understand stakeholder expectations and ensure service delivery aligns with business priorities.
• Manage feedback, resolve operational challenges, and communicate priorities, risks, constraints, and action plans.
• Handle escalations with urgency, professionalism, sound judgment, and discretion.
• Conduct root-cause reviews and implement corrective and preventive actions where required.
• Promote transparent communication and strong stakeholder engagement across the EA function.

6. Compliance, Confidentiality & Risk Management

• Ensure adherence to company policies, administrative procedures, data privacy requirements, and travel and expense guidelines.
• Maintain strict confidentiality when handling executive calendars, sensitive documents, personnel matters, business information, and communications.
• Identify operational risks and implement appropriate controls and mitigation measures.
• Maintain accurate documentation, audit readiness, and governance standards across executive support operations.
• Ensure compliance with stakeholder-specific protocols and internal service delivery requirements.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Communications, Management, or a related discipline.
• Master’s degree preferred.
• 12+ years of relevant professional experience in executive support, administrative service delivery, shared services, operations, stakeholder management, or people leadership.
• Prior experience supporting senior leaders or C-level executives.
• Experience managing Executive Assistant teams or leading administrative operations.
• Demonstrated capability in performance reporting, business reviews, service delivery governance, and process improvement.
• Experience balancing direct executive support responsibilities with team management and operational oversight.

Technical & Functional Skills

• Advanced proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong working knowledge of Microsoft Teams, Zoom, and similar collaboration platforms.
• Expertise in executive calendar management, meeting coordination, and domestic and international travel planning.
• Experience with expense administration, presentation preparation, stakeholder reporting, and leadership communications.
• Ability to prepare dashboards, analyze service metrics, and interpret operational data.
• Knowledge of workforce planning, capacity management, performance management, and SLA monitoring.
• Strong prioritization, problem-solving, risk assessment, and decision-making skills.
• Exceptional attention to detail, accuracy, and organizational discipline.

Behavioral & Leadership Competencies

• Strong executive presence, professional maturity, and emotional intelligence.
• High levels of integrity, discretion, confidentiality, and sound judgment.
• Excellent verbal and written communication skills.
• Strong ownership, accountability, adaptability, and stakeholder management capabilities.
• Ability to influence without authority and collaborate across organizational levels.
• Ability to manage ambiguity, competing priorities, and high-pressure situations.
• Commitment to team development, service excellence, continuous improvement, and organizational goals.

Work Location & Employment Details

• Job Title: Manager – Executive Assistant Team
• Designation: C1 – Manager
• Location: Bengaluru, India
• Employment Type: Full-Time
• Reporting To: Director
• Experience Required: 12+ Years

Apply Now

If you have extensive experience in executive support, administrative operations, people leadership, and service delivery management, this opportunity offers the chance to lead a high-performing Executive Assistant team while providing strategic support to senior business leaders.

Apply now through Knitufy to take the next step in your leadership career.